NEED TO KNOW
Here at USA Exterior, we will do our absolute best to provide you with the most accurate information possible to ensure that you as our valued customer have a wonderful experience. Below, you will find a list of information that you may find valuable while shopping with us. Of course we will make ourselves available to assist with any of your needs.
- We do provide standard estimated timelines for delivery however, these timelines are estimates and can be altered due to issues that come up every now and then. The most common reasons are maintenance issues with a machine or an issue while your order is being shipped. This does not happen often but in any case, we will do everything we can to make sure your order arrives as quickly as possible.
- Follow us on Twitter, Pinterest and Facebook! We love to hear from our customers and share pictures of your beautiful projects! Also, feel free to write reviews on the products. Your input and participation is very important to us.
- If an item is damaged in transit while being shipped, you must report the damage to USA Exterior within 5 business days of delivery in order to receive a replacement free of charge.
- Any item that is custom made (Not a stock item) will not constitute a permissible return.
- You will have 30 days from the receipt of an item to request a permissible return. You will be able to find return policy information on the product purchase page.
- If you qualify for our discount program, you will need to complete our credit application to enroll. (Customer Value Page)
- If an item arrives damaged, we will require photos of the damage before we process a replacement to be sent out.
- When your order is shipped out, we will send you a tracking notification email. You will also be able to find tracking information when logged into your account on our website on your personal page.
- Warranty and Return Policy information can be found on the product purchase page just under the product image.
- Can't find what you need? No problem! If you need to place a custom order please feel free to contact us and we will be happy to help.
- Expedited shipping is available upon request.